Customer Success Manager

Toronto, Ontario, Canada · Marketing

Description

Location: CMiC HQ, Toronto

Reports to: Chief Marketing Officer

Status: Full Time

Note: Exact title will depend upon experience and track record of success.

ABOUT CMiC

As an industry pioneer, CMiC delivers complete and unified ERP and field solutions for construction and capital projects firms. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets—from a Single Database Platform™. With customers throughout North America, CMiC serves one-quarter of ENR’s Top 200 Contractors and hundreds of small and mid-sized construction firms, from general and specialty contractors to heavy/highway and project owners. For more information, please visit www.cmicglobal.com.

ABOUT THE ROLE – OVERVIEW

The Customer Success Manager will be responsible for managing and developing customer relationships that drive retention and loyalty. The successful candidate will represent ‘the voice of the customer’ while serving as point person to collect and analyze customer-related insights and inform communications and other initiatives that help to deliver a value-focused customer experience that is seamless, consistent and productive. Specifically, you will effectively manage processes and data, as well as orchestrate internal resources, to help customers realize their potential with their investments in CMiC.

ABOUT THE ROLE – KEY RESPONSIBILITIES & DELIVERABLES

Requirements

Education, Skills & Experience

Soft Skills


CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Benefits

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