Product Support Analyst

Toronto, Ontario, Canada · Support

Description

Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.


CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. From that experience, CMiC has created CMiC Enterprise, the most advanced construction and capital project software solution ever developed. Combining an incredibly flexible technological infrastructure with a philosophy of total integration, CMiC Enterprise lowers costs, improves productivity and increases interoperability.


Job Overview

The Product Analyst is the first point of contact to support CMiC customers with any inquiries/issues they encounter when using the software. Product Analysts receive issue tickets and analyse screenshots and details of customer issues to replicate the problem while proactively communicating with internal Product Groups to ensure customer satisfaction and guide issues to resolution.


Duties & Responsibilities

Requirements

Benefits

Full-time, permanent role

Competitive benefits Package (including Health & Dental benefits)

Paid Vacation and Personal Days

Social Events including yoga classes

Experience in a rapidly growing organization with 200+ employees




CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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